The right way to speak when emotions run high

Learn practical tools for navigating difficult conversations in this BT+ class overview.

Description: What if every argument you’ve ever “won” actually cost you something way more valuable? Whether that be respect, connection, or trust, attorney and author Jefferson Fisher argues that when you try to control the conversation, you end up losing something far more important. Instead of fighting to be right, Fisher invites us to unravel the tension of disagreement and examine the real triggers that lie beneath.

Jefferson Fisher is a Texas board certified personal injury attorney, business owner, and communication expert. He has spent years honing the art of persuasion in the courtroom, which may seem far removed from the everyday disagreements the rest of us deal with — whether over project decisions at work or household responsibilities at home. But Fisher’s high-pressure legal experience has been a powerful training ground for learning what actually resolves conflict, and what only makes it worse.