A.I agents will transform customer relationships, ...for better ...or worse

Key Points

AI agents enhance business-customer communication via messaging apps like WhatsApp, offering personalized experiences.
Meta invests heavily in AI, which it says will help boost the growth of business messaging on WhatsApp and other platforms.
AI agent intimacy poses risks; errors and trust issues might arise, requiring careful management by companies.

Recent Posts

The U.S. is losing sight of it's political culture Excerpt:" I’m going to say something old-fashioned. It’s a thing we used to say a lot...

The U.S. might not exist if this hiring decision had been otherwise Excerpt: This weekend marks the 250th birthday of the U.S. Army. It...

A look at Austria's innovations Excerpt: "At the edge of a wide, grassy park in Vienna, there's a modern building with lots of windows...