These Small-Business Owners Are Putting AI to Good Use
- sciart0
- Nov 17
- 1 min read
Quick Summary
Fifty-eight percent of small businesses surveyed use generative AI, an increase from 40% in 2024 and more than double two years prior.
Small businesses are using AI for various tasks, including cost analysis, customer service, shift scheduling and website development.
Some small-business owners report that AI has enabled them to reduce staffing needs, such as hiring fewer managers or not replacing departed employees.